Shipping labels are generated upon request. This store credit is valid in-store & online. If a shipping label is attached to a shoebox, the item will be obstructed and returned to the sender.Īfter the return process is completed, the customer will be given a store credit that equals the cost of the item(s) returned. Do not directly apply shipping labels to shoe boxes, as it ruins the product’s integrity. The returned product must be unused, and packaging must remain intact and undisturbed by external forces. If you are unsure whether an item(s) you purchased is eligible, please refer to that specific item’s product description. Final sale items such as sale/clearance items and limited releases are not eligible for returns. We will only accept items within 14 days from the delivery of the product. You will enter the email address associated with your order and begin receiving instructions on starting your return. Please visit our Returns page at the bottom of our website to process a return. The ‘Order within’ statement is only valid when next-day shipping is selected as the shipping method. If you prefer your orders not to be shipped together, please reach out to our customer service team after checkout. Please note that we reserve the right to combine orders being delivered to the same delivery address when applicable. Based on the Delivery Duty Paid process for shipping, all relevant taxes and duties are automatically included in the final sales price.Ĭlick here to understand better the rules and regulations for ensuring overnight/next-day delivery. Please provide your location to review the additional costs and ensure the correct amount is being generated. International Buyers: Taxes and duty fees are calculated based on the shipping address you provided at checkout. International Expedited Shipping: 1-4 Business Days International Standard Shipping: 2-6 Business Days Shipping times vary based on location and may be changed with the third-party delivery’s discretion. A tracking ID will be sent to the email address provided at checkout as soon as your order has shipped. Items returned by mail may not be exchanged.Your order will be processed within 24-48 hours and can NOT be canceled once processing is complete. Returned items may be exchanged when returned in-store. If you're looking to return an online order, please reach out to our Customer Experience team. Items purchased online must be returned by mail to our warehouse.

If you purchased an item from a JD Sports store, simply return your item at any JD Sports store.

That information and the details of your return will be recorded in a company-wide database that we and our affiliates use to authorized returns, subject to our Privacy Policy. When returning or exchanging an item, you may be asked to provide your name and phone number. No refunds will be provided in these circumstances. If we determine that a return is warranted despite the lack of an original sales receipt, the item(s) can only be an exchange or store credit issued in the amount of the lowest price at which the item(s) was offered for sale in the 28 day period prior to the return. We reserve the right to determine whether merchandise without an original sales receipt may be returned. Returned within 28 days of the original purchase.Returned in their original box (if the returned item is footwear) and.

Returned with price tags still attached (if the returned item is apparel or accessories).

In most cases, whether your purchase was made at a JD Sports store or online at JDSports.ca, merchandise may be returned with an original sales receipt when the items are: View our Return Policy for more information. If your purchase is not working for you, we’ve got you covered by offering free and easy returns.

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